One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any kind — ...

Will Salesforce decaNLP model live up to the hype? Salesforce's decaNLP model made a big splash at Dreamforce. But can it deliver on its promises? Here's what to expect from the natural language ...

Google has introduced new AI voice models, Gemini 3.8 Live and Extended Thinking, set to dramatically alter business ...

Customers are three times more likely to use a third-party generative AI tool than a brand-owned chatbot for customer service, a Gartner survey of more than 3,500 B2B and B2C customers found. The ...

For decades, artificial intelligence researchers and chatbot developers have been chasing the vaunted Turing test -- in this context, a bot's conversational responses and cues passing as those of an ...

The push to automate customer service is no longer theoretical, and investors are starting to ask whether AI chatbots are costing companies repeat revenue. A Gartner survey on AI in customer service ...

Speed is an important element of self-service, but it’s not the only thing that matters. Balancing speed and quality is particularly important for developing trust in generative AI. Customers are open ...

Despite how commonplace it’s become to shop online, there’s still plenty of room to improve the e-commerce experience. More than one third (34 percent) of consumers surveyed by Market Inspector said ...

Customers are three times more likely to use a third-party generative AI tool than a brand-owned chatbot for customer service, a Gartner survey of more than 3,500 B2B and B2C customers found. The ...