Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

A couple of weeks ago Salesforce launched Agentforce 3 to provide fast time to value and help to answer ROI questions about agentic AI. As the software evolves at pace, Salesforce itself is jumping ...

Zoom AI Companion expands agentic skills across the entire Zoom platform, using reasoning and memory to take action and orchestrate task execution, conversational self-service, custom agent creation, ...

As customer expectations rise and digital interactions multiply, organizations are racing to integrate AI into their customer experience (CX) strategies. Yet, despite growing tech budgets, many CX ...

Anthropic said on Wednesday it would release its Agent Skills technology as an open standard, a strategic bet that sharing its approach to making AI assistants more capable will cement the company's ...

For professionals looking to advance into high-paying roles, showcasing customer service skills on a resume is essential. In competitive fields, the ability to communicate effectively, resolve ...

Freshworks has launched the next generation of its Freddy Agentic AI Platform at its Refresh event, which goes beyond traditional AI-powered service tools by not only answering questions but also ...