Customer experience writer and keynote speaker Stan Phelps once said, “Customer experience isn’t an expense. Managing customer experience bolsters your brand.” In the present-day business landscape, ...

Paul Smith is the SVP and GM EMEA at Salesforce Marketing Cloud. In his role, he is responsible for defining and implementing sales strategies, securing reference wins, and building strong, scalable ...

Consumer expectations have hit an all-time high, with buyers conditioned by Amazon, Uber, and the like, companies that strive to deliver excellent service from start to finish. Today, most customers ...

Building a customer-centric culture is more than just a strategy; it’s a mindset. At the heart of that mindset is an undeniable truth: Empowered employees create empowered customers. A successful ...

Emotional intelligence, or EQ, as it is often referred to, is your most critical element (yet likely your most overlooked) when delivering truly competitive customer service in your industry. I cannot ...

NORTHAMPTON, MA / ACCESSWIRE / November 1, 2022 / "Customer focus is part of who we are at NRG. It's embedded in our DNA." ~ NRG President & CEO Mauricio Gutierrez Since launching our Power Values, ...

With a solid solution, manufacturers stand to gain much greater long-term value from improved customer experience (CX). However, the difficulty in quantifying the greater value at play is a major ...

It is no longer sufficient to just have an excellent product or service offering; you have to ensure your customers become clients. A customer may buy once, but a client buys over and over again. It's ...

When it comes to customer experience (CX), where should an organisation start, Chris? Firstly, every organisation should agree its CX principles, its own definition of what good looks like, and ensure ...

Even though enterprises believe that consistently delivering positive customer interactions is very important to business success, nearly six in 10 industry leaders say their businesses aren’t very ...

The Measure. Train. Coach. 2.0 customer experience framework will debut at the upcoming Trinity Forum in Doha (5-6 February).

Excellent customer engagement is critical, yet companies aren’t delivering it Your email has been sent Creating engaging, personalized customer experiences leads to increased loyalty and retention, ...