When a CRM is clear and simple to navigate, your team spends less time figuring out how to use it and more time doing the actual work. If you want to increase user adoption of your CRM, it's important ...

Monday at the Sibos global banking event in Boston, Microsoft Corp. (Nasdaq “MSFT”) highlighted leading banking institutions that are modernizing their business operations and choosing Microsoft ...

NY, UNITED STATES, January 8, 2026 /EINPresswire.com/ — Inogic, a leading Microsoft Gold ISV Partner and pioneer in Dynamics 365 innovations, today announced a ...

Microsoft plans to begin shipping Microsoft Dynamics CRM (customer relationship management) 3.0 on Tuesday, finally releasing to customers the first major update to the CRM software Microsoft launched ...

During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...

Partners wanting to host Microsoft CRM can now do so for $24.95 per user per month via a new Service Provider Licensing Agreement (SPLA) option. That price allows room for mark-up compared to ...

Salesforce CEO and Chairman Marc Benioff on Wednesday kept the tent revival feel of Dreamforce 2010 rolling with an on-stage cloud CRM customer conversion. While the converted may not have been an ...

In business, customer service and relationship management can mean the difference between bringing in new clients and losing revenue. But state and local governments traditionally do not have to worry ...

Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and ...

Integrating CRM software with .NET applications is one of the best strategies for achieving quick and accurate data-driven decisions. However, here is where it gets challenging.

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...