COSTA MESA, Calif.: 21 March 2019 — It’s not enough for a telecom service technician to simply show up on time, exchange pleasantries and fix the problem. According to the J.D. Power 2019 U.S. Telecom ...

Technicians must often make a decision about the best course of action to take for a repair. Choosing the right course of action is the key to a successful and profitable repair. Choosing the wrong ...

Remember when our idea of customer service was one touch point, a call center which allowed for limited customer interactions? Fast forward to today, and what used to be thought of as customer service ...

Service technicians are the heart of the service economy. They are constantly on the frontlines solving problems, devising solutions, and supporting customer outcomes. They have been called ...

In 2016, it seems you can’t turn a corner without hearing about new, futuristic technologies — self-driving cars, augmented reality helmets and glasses, robots that talk and follow you around, and ...

The auto industry is facing a critical shortage of service technicians, with a projected need for over 400,000 by 2028. To combat this shortage, Ford has partnered with dealerships and TechForce ...

Your technicians are some of your most customer-facing employees. Tasked with interpreting and completing work orders, answering customer complaints, and executing ...